Support
Email info@sponsho.com and a person will read it. We aim to reply within two working days.
If you are in crisis
Uncooped is a self-management tool, not an emergency service, and this inbox is not monitored around the clock. If you are in danger or thinking about harming yourself, contact your local emergency number or a crisis line in your country now, rather than emailing us.
Billing and subscriptions
Subscriptions are sold and managed by Apple and Google, not by us, so some things can only be done through them.
Cancelling
You can cancel at any time and keep access until the end of the period you have paid for. Deleting the app does not cancel a subscription.
- iPhone or iPad: Settings → your name → Subscriptions
- Android: Google Play Store → Profile → Payments & subscriptions → Subscriptions
Refunds
Refunds are handled by the store that took the payment: Apple or Google Play. We cannot issue a refund for a store purchase ourselves, but tell us if something went wrong and we will help you sort it out.
You paid but the app still shows as locked
Open the app and use Restore Purchases on the subscription screen, making sure you are signed in to the same Apple ID or Google account you bought it with. If it still does not unlock, email us with the store receipt and we will fix it.
Your account and your data
Do I need an account?
No. Uncooped works fully offline without one, and in that case nothing you enter ever leaves your phone. An account exists only so your progress survives losing or replacing your device.
I forgot my password
Use the password reset link on the sign-in screen. The email may take a few minutes and can land in spam.
Deleting your data
Settings → Data → Delete account removes everything permanently. You can also request deletion here if you no longer have the app installed. Details of what is stored are in the Privacy Policy.
Technical problems
If something is broken, email us and include your device model, your OS version, and what you were doing when it happened. That is usually enough for us to reproduce it.
Please do not include your check-in content or anything private in a support email. We do not need it to help you, and email is not a secure channel.