Delete your account
You can delete your Uncooped account and everything in it, permanently. We will never ask you to justify the request, and we will not try to talk you out of it.
The fastest way: in the app
If you still have Uncooped installed, deletion is immediate and you do not need to wait for us:
Settings → Data → Delete account
This removes your login and all of your data from your phone and from our servers straight away.
If you no longer have the app
You do not need to reinstall Uncooped to delete your account. Fill in the email address you signed up with and send us the request — we will delete the account and confirm by reply.
If your email app did not open, send a message to info@sponsho.com with the subject Account deletion request and include the email address on your account.
What gets deleted
Everything we hold that is tied to your account:
- Your login and email address
- The name you chose
- Your run history, current streak, personal best and XP
- Every check-in you have recorded, including all answers and notes
- Your achievements
- Your My Why text notes
- Your onboarding answers
It is removed from our systems, not hidden or marked inactive, and it cannot be recovered afterwards. If you want to keep a copy of anything, save it before you delete.
What we never had in the first place
Some data never reaches our servers at all, so there is nothing for us to delete. It lives only on your phone, and uninstalling the app removes it:
- Your My Why photos
- Everything you did inside Help Now, including anything you told the recovery coach
- Your reminder times and notification settings
How long it takes
Deleting from inside the app is immediate. A request sent from this page is normally completed within a few days, and always within 30 days. We will email you to confirm when it is done.
We may keep a minimal record that a deletion request was made where we are legally required to, but that record contains no check-in data.
Deleting your account does not cancel your subscription. Subscriptions are managed by Apple or Google, not by us, and we cannot cancel one for you. Cancel it before you delete your account:
- iPhone or iPad: Settings → your name → Subscriptions
- Android: Google Play Store → Profile → Payments & subscriptions → Subscriptions
Questions: info@sponsho.com. More detail on what we store is in the Privacy Policy.